Don’t Go West, Go Direct!

Direct to consumer (DTC) is the new catchcry in the wine industry. Fuelled by low margins offered by retailers and distributors, wineries increasingly rely on direct sales to generate full-tote revenue.  This means converting cellar door visitors to wine club members, developing long term relationships and maximising lifetime value.  Discover how to implement a successful DTC strategy by mapping the customer journey and activating touchpoints to generate sales.  While primarily using wine industry case studies, the principles presented apply just as well to tour operators, travel agents and others in the tourism supply chain.